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Here are Car Hire .net we want you to provide you with not only the best choice and direct pricing before booking but also the experience you expect post booking. We have safe guarded this by only hand selecting the best suppliers and brokers in the market and also monitoring customer service and feedback post booking. This said there are common problems and questions that arise in the marketplace world-wide and we hope to give you some information on a couple of pick up problems in this post.
The car is damaged at pick up
When you pick up the car you are shown and have to sign for any minor damage to the vehicle inclusive of scratches and bumps. You should check the car once you have the paperwork to make sure the marks shown on the agreement tally with the car in question. If you find any marks or damage not indicated on the agreement then you should immediately either return to the car rental desk or speak to their representative in the parking lot. Now if you feel the car is too damaged, unsafe or just not to your needs you again should return to the agent's desk immediately. The agent should offer you an alternative within the same classification you booked as long as it is available. If there is no alternative ready in the fleet you should discuss alternatives with the agent in the immediate area or within the next hours or days. If all fails and you do not wish to take the car you should contact the number shown on your rental agreement to discuss refunds and alternative suppliers. You should get paperwork and even pictures of the car in question to show you refused the vehicle due to the condition or safety risks. This is extremely unusual in the car hire world as fleets are very young and well looked after. The rule is though if you are looking for a refund for a car refused or not taken then you should have as much paperwork and evidence as you can muster.
The car is not what I booked
If this is that you booked a Ford Focus and they offered you a Toyota Corolla then you should read the car hire codes post and understand example cars and what fits in fleets. The car should though have everything you where guaranteed when you booked the car as per the SIPP code and inclusions shown on your car voucher. If you feel the car is the wrong category get the representative behind the rental desk to show you their corresponding classifications and what is in their fleet. If your voucher shows a guaranteed diesel, air conditioning or automatic transmission for example, again show this to the person at the desk and see what your options are. If they do not have what you booked or require then call the supplier or broker head office as shown on your voucher for assistance. This may be a booking error on their behalf which they can remedy or they can refund or give you the other options available.
